Blockbuster is upto it’s old tricks again

2 Weeks Free - Blockbuster Total AccessSince Blockbuster started its new policy of not shipping new movies until you return your in store rentals, things have been much better. Movies shipped as soon as I dropped my discs back in the mail. But this week blockbuster is back to it’s usual tricks of not shipping. Generally when I returned all my movies together, Blockbuster would ship at least one movie instantly. But this time not a single movie shipped for two days.

As usual I have complained and as usual they will probably reply back with some lame excuse about keeping lots of “Available” movies at the top of the queue. I have more than 500 movies in my queue and many of the top ones are alwyas available.

Update on Aug 29: No movies have shipped yet. That is 4 days of no shipments!! Here is what Blockbuster has to say about it:

I sincerely apologize that we have yet to ship the next available titles from your queue.

We are aware that some customers who receive DVDs from our Richmond distribution center have recently experienced a slow-down with their check-ins and shipments. This is in line with the system enhancement that is in place to better provide quality service to our customers such as you. We are addressing this situation and it will be corrected as quickly as possible.

I also see that some of the movies at the top of your queue are on a “Short Wait” and “DVD Releases” status. We want to send you the movies that are most important to you as reflected by the priority you’ve set in your queue. If your top selections do not show an “Available” status and you have fewer than 15 “Available” movies in queue, a shipment may be skipped.

I would recommend keeping more than 15 “Available” titles at the top of your queue at all times. Once you take a few moments to do so, I’m certain you’ll see something shipped by the end of the next business day.

Since we value you as our customer, I would like to offer you 2 extra e-coupons good for free movie/discounted game rentals. Just click the link and print them which you may redeem at any participating Blockbuster store. You can expect a separate e-mail within 24-48 hours. We recommend to please check your spam or junk folder as well.

We appreciate your patience and understanding.

Should you have further questions, please let me know.

So I emailed back saying that it is ridiculous that I’m expected to constantly monitor my queue and their stupid system can’t just send me the first available movie form my queue. Here is what I got back:

I understand your concern about the movies availability and managing your queue. I also understand your inquiry about your e-coupons.

In line with our system enhancement that is currently on going, we really recommend that you keep more available titles on top and consistently monitor your queue. Once we are done with our upgrade, we will ship whatever “Available” titles eventhough it is not at the top of your selections.

In the meantime, we appreciate your patience and understanding while we work towards serving you better.

Your e-coupon was sent thru a separate e-mail. I suggest that you also check your spam or bulk folders. Some e-mail providers will not allow e-mails to your inbox unless you previously approve and set it up.

Should there be anything else, please let me know.

So now I have to keep on checking that the titles at the top of my queue are available or not and never get new releases from Blockbuster the day they release.

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